How long does delivery take?
Once your order is placed, we process it within 1–3 business days. After that, shipping takes about 3–8 business days depending on your location. In total, delivery takes around 4–11 business days.

Do you offer free shipping?
Yes — we offer free shipping on all orders.

How can I track my order?
You’ll receive a tracking number by email once your order ships. You can use it anytime on our Order Tracking page.

Do you deliver UK-wide?
Yes, we deliver to all locations across the UK.

Will I have to pay customs or extra fees?
Any customs duties, taxes, or fees that may apply are the responsibility of the customer.

Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it by contacting us at contact@stella-grace.com.
After 24 hours, cancellation is not guaranteed if your order has already been processed. In that case, you can return the item once it arrives (see our Returns & Refunds policy).

Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, contact us right away and we’ll do our best to update the address.

What payment methods do you accept?
We accept Visa, Mastercard, and American Express. All payments are processed securely.

Is my payment information safe?
Yes. We use SSL encryption and secure third-party processors to protect your payment details.

What currency will I be charged in?
All prices and payments are processed in British pounds (GBP).

What is your return policy?
You can return your order within 30 days of receiving it. The item must be unused and in its original condition.

Do I have to pay for return shipping?
Yes, unless otherwise agreed, customers are responsible for return shipping costs.

How do I start a return?
Just email us at contact@stella-grace.com with your order number and reason. We’ll provide return instructions and the return address.

How long does it take to get a refund?
Refunds are issued within 7 days of receiving your returned item. You’ll be refunded to your original payment method unless we agree otherwise.

Can I exchange an item?
Yes. Contact us with your order number and the item you’d like to exchange it for.

What if I received the wrong item?
Please contact us within 30 days with a photo and your order number. We’ll make it right.

What if my item is damaged or faulty?
Send us a message with your order number, description of the problem, and a few clear photos. We’ll review it and arrange a refund, replacement, or exchange.

What if something is missing from my order?
Let us know as soon as possible by emailing us with your order number and a description of the issue.

How can I contact customer service?
You can reach us by email at contact@stella-grace.com or call us at +44 7418 623599.

We’re available:
Monday to Friday: 08:00 – 20:00
Saturday & Sunday: 12:00 – 18:00

How long does it take to get a response?
We usually respond within 24 hours.