FAQ

1. How long does delivery take?
Orders are processed in 1–3 business days. Delivery usually takes 3–8 business days, depending on your location.

2. Can I cancel my order?
Yes! Just contact us within 24 hours of placing your order and we’ll help you out.

3. How do I track my order?
Once your order is shipped, you’ll get a tracking link by email.

4. How do I contact customer service?
You can reach us by email or phone during our support hours. We’re always here to help.

Monday to Friday: 08:00–20:00
Saturday and Sunday: 12:00–18:00

5. What payments do you accept?
We accept Visa, Mastercard and American Express.

Still Have Questions?

If you have any questions or thoughts about our products, website, or anything else, we’re happy to help.

Feel free to contact us anytime:

Stella Grace
Trasmolenlaan 12, Woerden, Utrecht, 3447 GZ, Netherlands
Email: info@stella-grace.com
Phone: +44 7418 623599

Or simply use our contact form and we’ll get back to you as soon as possible.